Returns and refunds

Last reviewed 7 August 2026.

If something arrives damaged or wrong

Tell us within seven days of delivery and we will replace it or refund it in full, including the delivery charge. Photographs help but are not a condition. This is your right under the Consumer Act of the Philippines (RA 7394) for a defective or misdescribed product, and nothing on this page limits it.

If you simply changed your mind

Send it back within seven days of delivery, unused and in its original packaging, and we will refund the price of the goods. Return postage is yours to pay in that case, and the original delivery charge is not refunded.

Some things cannot be returned for a change of mind: food and drink, and anything made or printed to order. We will say so on the product page before you buy.

How to start a return

1. Find your order number — it looks like TS-2026-000123, and it is on your confirmation email. You can also look it up with the order number and the email you used.
2. Write to leytepickleballmarket@gmail.com with the order number and what is wrong.
3. We reply with where to send it, or arrange a pickup if the fault is ours.

How a refund reaches you

Refunds go back through PayMongo to the card or account you paid with. We cannot send a refund anywhere else, because we never hold your card details. Once we issue it, the time it takes to appear is your bank’s, not ours — usually a few working days.

A partial refund is possible when only part of an order is affected. You will see the exact amount before we issue it.

Cancelling before it ships

If your order has not been packed yet, ask and we will cancel and refund it in full. Once it is with the courier it has to come back as a return.